Wendy's Restaurant

Wendy's Restaurant

Postby Tony » Oct 4th, 2018, 2:27 pm

This isn't a bad review, more of a question. I've been to Wendy's probably 8 times in the last two months and the food is still good, but the restaurant itself is falling apart. The fence that runs by the drive thru was hit, and has been falling down for at least two months, today I noticed a door on the cooler behind the till was literally hanging on one hinge, the doors beside that were all out of shape and not aligned with each other.

I'm wondering, did this restaurant recently sell? There used to be a nice person walking around giving you mints after you ate, there was always two people at the tills during peak times, and it was always clean and up to speed.

Just curious, like I said, the food is still good, and they have great salads.
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Re: Wendy's Restaurant

Postby GordonH » Oct 4th, 2018, 2:45 pm

Tony wrote:This isn't a bad review, more of a question. I've been to Wendy's probably 8 times in the last two months and the food is still good, but the restaurant itself is falling apart. The fence that runs by the drive thru was hit, and has been falling down for at least two months, today I noticed a door on the cooler behind the till was literally hanging on one hinge, the doors beside that were all out of shape and not aligned with each other.

I'm wondering, did this restaurant recently sell? There used to be a nice person walking around giving you mints after you ate, there was always two people at the tills during peak times, and it was always clean and up to speed.

Just curious, like I said, the food is still good, and they have great salads.


I suspect with some franchises they have passed expenses on the local owner/manger.
How if the local owner/manger prefers to keep his/her maintenance cost down. Won't fix stuff until district Rep. visits (from Wendy's), and reads them the riot act & demands repairs before his/her next visit.
So if you all of sudden see everything fixed, more then likely the Rep. has come or will be coming.
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Re: Wendy's Restaurant

Postby Bsuds » Oct 4th, 2018, 2:48 pm

Maybe contact their Head Office with your concerns.
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Re: Wendy's Restaurant

Postby Tony » Oct 4th, 2018, 3:43 pm

Bsuds wrote:Maybe contact their Head Office with your concerns.

I actually did that..... thanks Bsuds. Just thought I'd see if there was a recent change in ownership. It's really slid in the past few months.
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Re: Wendy's Restaurant

Postby gman313 » Oct 4th, 2018, 3:54 pm

John Tietzen, the main franchisee and his two partners (Gord Lammers and Akbal Mund) sold the franchise in 2012. If I remember correctly they had already asked Gord to step aside so it was just Akbal and John.

A Korean fellow purchased it, named Park. He already had a couple in AB.

When Tietzen and team ran it they ran it to a very high level. Wendys has store certifications you can get and it was very important to John all stores be at the highest level. They were inspected regularly and consistently performed as some of the best around.

Since Park has taken over its gone to *bleep*. Not just the décor. Different business mindset we will say.

Park also said he would keep Dreamlift but dumped it very quickly. Papa John's now does a version of the event. Tietzen loved dreamlift day, it was so important to him he was crushed when Park went back on his word.
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Re: Wendy's Restaurant

Postby civil » Oct 4th, 2018, 4:42 pm

The Wendy's in Chilliwack is really nice.
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Re: Wendy's Restaurant

Postby twobits » Oct 4th, 2018, 6:50 pm

gman313 wrote:John Tietzen, the main franchisee and his two partners (Gord Lammers and Akbal Mund) sold the franchise in 2012. If I remember correctly they had already asked Gord to step aside so it was just Akbal and John.

A Korean fellow purchased it, named Park. He already had a couple in AB.

When Tietzen and team ran it they ran it to a very high level. Wendys has store certifications you can get and it was very important to John all stores be at the highest level. They were inspected regularly and consistently performed as some of the best around.

Since Park has taken over its gone to *bleep*. Not just the décor. Different business mindset we will say.

Park also said he would keep Dreamlift but dumped it very quickly. Papa John's now does a version of the event. Tietzen loved dreamlift day, it was so important to him he was crushed when Park went back on his word.

You said what I was afraid to for fear of being labelled a racist. Penticton has a demographic that I don't think Mr Park understands. It will cost him the local franchise. What remains unknown is if it will be locked doors or a new franchise owner.
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Re: Wendy's Restaurant

Postby Bsuds » Oct 4th, 2018, 6:55 pm

Bsuds wrote:Maybe contact their Head Office with your concerns.
Tony wrote:I actually did that..... thanks Bsuds. Just thought I'd see if there was a recent change in ownership. It's really slid in the past few months.


If they get enough complaints they might step in and either make him clean it up or pull his franchise. They must have minimum standards in their contracts.
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Re: Wendy's Restaurant

Postby southy » Oct 4th, 2018, 7:12 pm

Have to agree the quality and customer service of this Wendy's location has gone downhill big time. I remember a few years back maybe more now, but there was always a senior aged greeter walking around the restaurant, happy to be there, saying hello, having a brief chat asking if there was anything else you might need. And there was always a mint or two at the end of your meal. Now one is lucky to get their meal correct. Cleanliness has disappeared as well. And yes Tony, I noticed the fence. Should have been repaired the next day. Bad situation. Hope Wendy's Corp. cleans it up soon. That said I was in Kelowna on the weekend and had lunch at Wendy's there. Similar situation. Poor service, couldn't care less that I was the customer. Won't be back again. Maybe we can all copy and past this thread and send it off to Wendy's Corp. Office.

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Re: Wendy's Restaurant

Postby my10cents » Oct 4th, 2018, 9:47 pm

i will never go there again -got major food poisoning having lunch there from a Wendy's burger landed me in the Penticton hospital within the hour for three days. :135:
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Re: Wendy's Restaurant

Postby Symbonite » Oct 4th, 2018, 10:39 pm

were you with anyone else that time that ate with you...or your the only one with food poisoning...usually if you get that others was sick too.
**Disclaimer: The above statement is in my OPINION only.

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Re: Wendy's Restaurant

Postby fluffy » Oct 5th, 2018, 5:24 am

Interesting thought here: If a number of people show up at the hospital with food poisoning, all complaining that they had lunch at a particular restaurant, would that information find its way to those responsible for inspecting/regulating restaurant cleanliness?
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Re: Wendy's Restaurant

Postby RupertBear » Oct 5th, 2018, 5:53 am

Before everyone starts handing out the torch’s and pitch-forks, you can go on the Interior Health web site and read the health inspector’s reports from area restaurant inspections. The last inspection at the Penticton Wendy’s was in February of this year.
FYI there were four “non-critical non-compliances” and “two critical non-compliances”.

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Re: Wendy's Restaurant

Postby Tony » Oct 5th, 2018, 7:26 am

RupertBear wrote:Before everyone starts handing out the torch’s and pitch-forks, you can go on the Interior Health web site and read the health inspector’s reports from area restaurant inspections. The last inspection at the Penticton Wendy’s was in February of this year.
FYI there were four “non-critical non-compliances” and “two critical non-compliances”.


Well, thanks for that insight Rupert... now I have to find another restaurant. ;)

And thanks for the info. As mentioned, I did contact Wendy's corporate, so we will see if they do anything about it. The tell tale sign will be the fence getting fixed.

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Re: Wendy's Restaurant

Postby RupertBear » Oct 5th, 2018, 8:11 am

Tony wrote:
Well, thanks for that insight Rupert... now I have to find another restaurant. ;)

And thanks for the info. As mentioned, I did contact Wendy's corporate, so we will see if they do anything about it. The tell tale sign will be the fence getting fixed.


You're welcome Tony. I've used the web site quite a bit. With so many restaurant options to choose from in the valley, this helps to weed out a few that might not be worth trying.
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