Shaw Digital Terminal

[Loed]

I hear you, bro. Sharing your 'pipe' with the neighbours while paying twice as much for it can't be fun.

The age where "sharing the pipe" was actually an effective argument are long behind us. I pay a premium for a business line now because I needed hosting options, but that only changed since January. Prior to that I was paying for the "big pipe" 100 meg speeds with massive usage available. There was never a time that I could notice my usage being affected by my neighbours, not for many years now, and I live in a highly congested area.

Also, if you compare apples to apples, you're all paying the same amount. How're those sugar pills working for ya?

[crookedmember]

The age where "sharing the pipe" was actually an effective argument are long behind us. I pay a premium for a business line now because I needed hosting options, but that only changed since January. Prior to that I was paying for the "big pipe" 100 meg speeds with massive usage available. There was never a time that I could notice my usage being affected by my neighbours, not for many years now, and I live in a highly congested area.

Also, if you compare apples to apples, you're all paying the same amount. How're those sugar pills working for ya?

Most consumers do not need hosting options or 100 meg speeds. They want their TV to work, reliable speeds and the best price. I'm not going to pay $50 or $100 more for residential service that theoretically might be faster because I don't need it.

[Loed]

Most consumers do not need hosting options or 100 meg speeds. They want their TV to work, reliable speeds and the best price. I'm not going to pay $50 or $100 more for residential service that theoretically might be faster because I don't need it.

I wasn't stating that most people need or use those things. I was simply stating my case/experience with them, and talking about how I have never truly had an issue with shaw in the last 15 years of using them. The minor issues I have had I used the modicum of intelligence left in my brain and attempted different means to accomplish the same thing. Works damned near every time. Also, I was reminding you that the age and time when "sharing the pipe" was a reality, is no longer so. The pipe is so large that it's very hard to stress it to the point where the subscribers will notice.

[susyq]

Just received a letter from Shaw (1st time ever) and they credited my account for $46 & change for HD thingy I never got.... Their letter referred to the CRTC complaint I sent....Thanks Chris for finally sorting this out!!!!

[Logitack]

just goes to show, persistence matters... good job on writing to the CRTC

[StraitTalk]

Just received a letter from Shaw (1st time ever) and they credited my account for $46 & change for HD thingy I never got.... Their letter referred to the CRTC complaint I sent....Thanks Chris for finally sorting this out!!!!

The best way to get things done is to call in, explain your frustration and explain what you'd like to see happen. That's a human being on the other side of the phone who will probably empathize with you.

But I guess this method works too.