Telus issues

[crookedmember]

So, just weeks after Telus applied the $10 email snafu credit to my account . . .

. . . they put my rates up again.

Wow. Who could have seen that coming?

[alanjh595]

I think I going to shop around for a different provider.

I have had nothing but problems with my phone and internet all week.

When I pay a premium price, I expect a premium service. I am not getting that.

[crookedmember]

I might drop Optik TV.

I tried a cheap hdtv antenna and I can get GlobalBC and GlobalOkanagan perfectly. The news is all I watch on broadcast TV anyway.

[1791]

Phone service has been wonky all day. Network busy. Dropping calls. Get it together Telus.

[Bsuds]

It must have been Ghosties and Gremlins in the system.

Had trouble with my security system as well. Everything else seemed fine.

[pmaria]

So, just weeks after Telus applied the $10 email snafu credit to my account . . .

. . . they put my rates up again.

Wow. Who could have seen that coming?

I got a notice about a rate increase, I called them to ask Whisky Tango Foxtrot, and they applied a credit for 2 years to my account to offset the rate increase.

So give them a call, they may do the same.

[alanjh595]

Telus came out today and replaced my modem. Went from 11 mbs to 65.

I was told that, "the modems have a certain lifespan expectancy".

Check your download speed with
https://www.telus.com/en/bc/support/article/speed-test

YES, I have had issues with my phone this week as well, they fixed it, but I don't know how I would have got through to them without a cel phone.

[Bsuds]

Just go to one of several online tests like any one of these

Fast.com

Speedtest.net

dslreports.com/tools

It's not a bad idea to check once in awhile to see if you are getting what you pay for.

Telus modems seem to be not the most reliable.

[alanjh595]

They came and replaced my modem yesterday. Went from 11 to 90.

[Urban Cowboy]

They have been slow in my area for a while now, as I'm getting about half of what my plan calls for.

Feels like service providers love to bait and switch.

[Babba_not_Gump]

Telus came out today and replaced my modem. Went from 11 mbs to 65.

I was told that, "the modems have a certain lifespan expectancy".

Check your download speed with
https://www.telus.com/en/bc/support/article/speed-test

YES, I have had issues with my phone this week as well, they fixed it, but I don't know how I would have got through to them without a cel phone.

I just checked the speeds and my download is 29.7 mbps and upload is 29.4 mbps.
No idea if that's good or bad as I'm not a modem geek.

[alanjh595]

Telus came out today and replaced my modem. Went from 11 mbs to 65.

I was told that, "the modems have a certain lifespan expectancy".

Check your download speed with
https://www.telus.com/en/bc/support/article/speed-test

YES, I have had issues with my phone this week as well, they fixed it, but I don't know how I would have got through to them without a cel phone.

I just checked the speeds and my download is 29.7 mbps and upload is 29.4 mbps.
No idea if that's good or bad as I'm not a modem geek.

That depends upon what you are paying for.