I assume this is a scam.

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I assume this is a scam.

Postby bb49 » Mar 23rd, 2020, 9:06 pm

About two or three weeks ago I ordered an item from Amazon.ca. They offered me two day shipping along with a 30 day Amazon Prime free trial. So I took it. The item came in two days.
The free trial was to run out April 3, but I cancelled it last week.
For the past four or five days the in box for my junk mail has been getting emails like this, sometimes two or three a day.

From :Amazon.com Customer Service ‍ <[email protected]>
Subject :Re : [Automatic Renewal] - Please verify or update your payment information.
Date: Monday, March 23, 2020
To :prime news2143 <[email protected]>

Your credit card on file has been declined.
Hello,

Due to a problem with your card, we have been unable to charge your account $12.99 and applicable taxes for your next 1 month of Amazon Prime. Your membership benefits are currently suspended. 

If you don't update your card information in the next 1 days, your Amazon Prime membership will be canceled. To continue to enjoy membership benefits, please find the document attached and follow the on-screen instructions.

Thank you, 

Amazon Customer Service
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Re: I assume this is a scam.

Postby Urban Cowboy » Mar 23rd, 2020, 9:36 pm

I have an Amazon Prime account and my monthly fee that they take out is $8.95 CAD, so I'm suspicious of the amount they show you there, but beyond that it seems like perhaps you didn't cancel the subscription as you thought?

Can't hurt to go into your Amazon account and check the status of Prime just to be sure. Just don't follow any clickable links in your email.

I've not gotten any such emails and Amazon just takes their fee automatically once a month.
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Re: I assume this is a scam.

Postby pmaria » Mar 24th, 2020, 11:53 am

That customer service email is definitely not legit:

From :Amazon.com Customer Service ‍ <[email protected]>

Here's the address for emails I received from Amazon Customer Service when my payment was declined:

Amazon.com Customer Service <[email protected]>

Delete and ignore. Always check the from email to see if its legit. It has to end in amazon.com (or .ca) if its something like amazon.com.ru or anything else then its definitely not real. That doesn't 100% assure the email is legit, but its a good starting point.

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Re: I assume this is a scam.

Postby OldBlindDog » Mar 25th, 2020, 7:07 am

The attachment that they are imploring you to open is also a huge red flag. Attachments from illegitimate sources often contain malware.

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Re: I assume this is a scam.

Postby alanjh595 » Mar 25th, 2020, 9:43 am

Do not open it. Call customer service on their 1-800 number.

I have been receiving similar messages from Telus. All was just fine and they asked that I forward the message to their abuse page.

These scammers are getting more clever every day.
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Re: I assume this is a scam.

Postby bb49 » Mar 25th, 2020, 10:28 am

alanjh595 wrote:Do not open it. Call customer service on their 1-800 number.

I have been receiving similar messages from Telus. All was just fine and they asked that I forward the message to their abuse page.

These scammers are getting more clever every day.

They are very clever. It's amazing someone found out I cancelled our 30 day trial with Prime.
Too bad they couldn't put their skills to better use.
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Re: I assume this is a scam.

Postby TylerM4 » Mar 25th, 2020, 10:36 am

bb49 wrote:They are very clever. It's amazing someone found out I cancelled our 30 day trial with Prime.
Too bad they couldn't put their skills to better use.


I doubt they know you cancelled. More likely they just know you are (or where) a member. The email appears like it's sent to anyone with a prime account, and I suspect the fact you recently cancelled is just a coincidence. If they knew you'd recently cancelled, the email would have been something like "Please don't cancel, here's a special 1/2 price deal with 2 more free months just for you".

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Re: I assume this is a scam.

Postby GordonH » Jul 24th, 2020, 7:04 pm

bumped

Heads up another scam is out there, for myself first clue automated message.
If anyone actually not sure, just hang up and call MasterCard yourself.

https://www.castanet.net/news/Vernon/30 ... Card-users
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