Netflix issues

[Queen K]

We've had netflix for quite a while now and use it as our main entertainment source.

Lately we are repeatedly being told "Login Error." And can't get in.

Netflix Tech support tells us to call Telus.
Telus tells us to call Netflix.

Just got off the phone with Telus and all our wiring for our internet and Smarttv is correct. It's not the wires.

Regardless of how many times we change the password, we can't get in. We do not share our password with anyone.
I just tried to login again with "Login Error" yet again.

Is anyone else out there experiencing this or has in the past and how did you solve it?

[spooker]

That's something my mother-in-law is having but only with her Apple TV ... her ipad and her Samsung Smart TV are functioning fine ... and same with her, Netflix tech support could not resolve it ... will let you know if I can get over there and debug it

[Jlabute]

We've had netflix for quite a while now and use it as our main entertainment source.

Lately we are repeatedly being told "Login Error." And can't get in.

Netflix Tech support tells us to call Telus.
Telus tells us to call Netflix.

Just got off the phone with Telus and all our wiring for our internet and SmartTV is correct. It's not the wires.

Regardless of how many times we change the password, we can't get in. We do not share our password with anyone.
I just tried to login again with "Login Error" yet again.

Is anyone else out there experiencing this or has in the past and how did you solve it?

What brand of SmartTV do you have? How old is your SmartTV? Does it have an option to update the Netflix App? Is the TV app you're using, or is it a service through Telus? I have Netflix, and I've been using it with a PS4, now PS5. No network issues in the last few years.

Netflix has been recently hacked within the last year. Usernames and passwords have been compromised and have popped on the dark web. A year back someone in Saudi was using my account. Changing passwords is good. Although, that is not necessarily the problem.

[django]

I’m on optik tv and have Netflix with zero issues, I don’t think the age of your tv matters or whether or not it’s a smart TV. It’s all run through the Telus tv box and just feeds the video/audio to the tv. When I choose to watch Netflix or Amazon prime it’s only a matter of pressing the ok button, I don’t enter a login/password each time. So an issue with your settings? Is your Netflix account now through Telus or do you pay separately? Mine is through Telus for the discount.

[vegas1500]

Have you tried logging in on your phone or tablet to rule out the tv/telus box?